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Refund Policy
Physical Finished Products:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at thehartzyhaven@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at thehartzyhaven@gmail.com.
Digital Products and Video Courses:
As all digital products and video course content is available immediately after purchase and delivered in a digital format, digital product and video course purchases are non-refundable nor eligible for exchange. All sales are final.
Live and/or Private Workshops:
Cancellations of pre-scheduled live or private workshops received on or before thirty (30) days prior to delivery of service are eligible for a refund less a 10% cancellation fee. If the request to cancel is received within 30 days of scheduled delivery of workshops and/or product, the purchase is non-refundable.
Subscription Services:
The Hartzy Haven and Site offer several subscription based products and services.
a. Digital Product Subscriptions
As all digital products are made available immediately after purchase and delivered in a digital format, digital product purchases and related subscription fees are non-refundable nor eligible for exchange. All sales are final. Your digital product subscription(s) may be cancelled at anytime.
b. The Big Hartz Art Club and Little Hartz Art Club
Subscriptions to The Big Hartz Art Club and Little Hartz Art Club may be cancelled at any time. Once paid, subscription fees are non-refundable. Please carefully consider which subscription option will work best for you and your budget before completing your purchase. Partial refunds will not be offered for cancellations requested or executed before the end of the user's billing cycle. User access to Site and related membership benefits will expire at the end of the subscription cycle last paid for.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thehartzyhaven@gmail.com.